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Please fill in the form and we will contact you to confirm the convenient time and way to connect with you consultant.

The free telephone line works every working day from 10:00 to 16:00. You can schedule and have a video session between 8:00 and 20:00 every working day.
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Video sessios are scheduled every working day 8:00 - 20:00 h.
Preferred time for your consultation? *
Video sessios are scheduled every working day 8:00 - 20:00 h.
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By sumbitting the information, you agree to our Terms and Conditions and Privacy Policy Общите условия и Политиката ни за поверителност.

How we work? is an online platform offering free psychotherapy and emotional support for those who in greater risk and need in the Covid-19 situation, war and global crisis.

If you need help, you can reach us by telephone, chat or send us an e-mail.

The free telephone line works every working day from 10:00 to 16:00. You can schedule and have a video session between 8:00 and 20:00 every working day.
Call for help
Call 0800-20-202, send us an e-mail at at or book a session.
Book a session
Together we will find the best suitable time and way for your consultation.
Get your consultation
Get you free session via telephone, video session, chat or e-mail.

FAQ about

About the hotline 0800-20-202:

About the online sessions:

About the consultations:

Abput Covid-19:

What is is an online platform for free distant psychotherapy and emotional support in the Covid-19 situation.

How does it work?

Our counselors provide help via e-mail, telephone, chat and virtual video session, after we have carefully identified your needs, preferences and availability. One individual video session continues 45 minutes.

How to book a session?

You can book a session in the following ways:

  • call us at the free of charge hotline 0800 20 202 (working days from 10:00 to 16:00);
  • fill in the registration form at (24/7);
  • send us an e-mail at (24/7);
  • send us a chat message (24/7).

We will contact you back as soon as possible. After we review your inquiry and we assess your needs and your availability, we will direct you to the best counselor for you and schedule a session via telephone or video meeting. You will receive an invitation link, which is your entrance to the session with our counselor. All instructions will be included.

How much does it cost?

In the period July 1st – December 31st 2020 you can benefit of 5 free individual or family sessions (via telephone, email, chat or video session) with a professional counselor from our team. You can also choose to join a support group and get 8 free group sessions. After these sessions are over, you will discuss with your counselor how to continue your work together.

The free support sessions are made possible by the financial aid of the Central European Initiative and our other partners.

What is the cost to call 0800-20-202?

Calls to hotline are free of charge for you.

Who do I talk to at 0800-20-202?

Our hotline is operated by counselors-coordinators, who will listen to what you kindly share and will help you schedule a support session with a counselor in the most preferred date, time and way to connect.

What does online psychotherapy mean?

What does online psychotherapy mean? Online psychotherapy is psychotherapy which is performed from a distance and with the help of device connected to the internet. Recently this way of communication is becoming popular, because it has some undoubted advantages:
  • It saves time from commuting to and from;
  • It provides access to psychotherapy in native language to people who live outside the country or in isolation in small towns and villages;
  • It provides the comfort of therapy in your own home.

In the Covid-19 pandemic situations and quarantine the online psychotherapy became a crucial method for all in need to receive professional support.

Do I need to install anything for my video session?

It is not mandatory. It is necessary that you have a computer, laptop, tablet of smartphone that is connected to the internet. The link that you will get by is the entrance for the video meeting and it will open an internet page. You will have the option to install an application or just proceed directly on the web browser.

Can I connect via tablet or smartphone?

Yes, you can use the services of via a device of your own choice. The telephone sessions are conducted via telephone, the online meetings through a virtual video-meeting of Google Meet and we also work through e-mail or chat, in case this is the most convenient way for you.

Who are the counselors in

Our teams of counselors is built of professional psychotherapists, social workers and psychotherapists in training, working under supervision. They have rich and profound experience in various psychotherapeutic domains, in different psycho-social modalities and have worked with various social groups and problems. Learn more about the team in the section About us.

Can I choose my counselor?

We will direct you to the most suitable for you and your need counselor. We will do this according your initial inquiry, by carefully assessing your needs, availability and preferences for date and time.

Do I work with one and the same counselor each time?

Yes, you will be directed to a counselor after assessing your needs and you will work with her/him.

How long is a session running?

The length of the session depends on the type of counselling support you have choosen and we have confirmed – individual, family or group support. The individual sessions are 45 minutes each, the family sessions are 90 minutes and group sessions are also 90 minutes.

What languages the counselors of support?

Bulgarian is the native language of all counselors at, but we also provide support in English, French, German, Russian, Turkish and Greek. If you want to communicate in a language different than Bulgarian, please notify us in the initial inquiry.

I want to have a session in person, is this possible?

Yes, upon additional discussion with the counselor and mutual agreement, it is possible that some of the sessions are conducted live. For more information please call 0800 20 202 or reach to us via the above mentioned ways.

I want to join a group for support, what shall I do?

Please follow our News section, where we will publish information about upcoming groups or contact us via the abovementioned ways to share your willingness and interest to work with a group. In case we schedule your group work, you will work for 8 sessions online for free in the respective support group.

Do I need to be ill with coronavirus or under quarantine to benefit from the free services of

Not necessarily - in the period July 1st – December 31st 2020 our emergency psychotherapy and emotional support are provided for free to all in need during the pandemic situation.

Can I get information about Covid-19 here?

We are here to listen to all your concerns and the feelings you share, we will provide support for all your reactions to the new situation and the Covid-19 crisis. About everything related to the medical data, measures and procedures, our counselors will only be able to redirect you to the official and basic Coronavirus and Covid-19 information sources in Bulgaria.
The services of do not include opinion, information and consultations on medical problems, diagnosis, issues and questions. If you need urgent medical help, you need to call 112 (or check the governmental information on

Partners is an initiative of the Bulgarian Society of Group Analysis and Group Processes. From July 1st to December 31st 2020 we offer free psychotherapy and emotional support for those who in greater risk and need in the Covid-19 situation, due to the support of our partners. If you wish to become a partner, please reach out to us at is initiated and functions with the support of:
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Този сайт използва бисквитки. С влизането си в онлайн платформата на Българското общество по групова анализа и групови процеси Вие се съгласявате с Общите условия и Политика за поверителност.